The problem has been identified. A fix is in place and we are monitoring the results. Things should be back to normal so please let us know if you continue to experience any problems.
Posted Nov 29, 2018 - 11:17 EST
Update
We are monitoring the issue and will continue to post updates here. You can subscribe for notifications and a post-mortem once we get it fully resolved.
Posted Nov 29, 2018 - 10:44 EST
Investigating
We are investigating intermittent 500 errors in the application and knowledge bases.
Posted Nov 29, 2018 - 10:42 EST
This incident affected: Knowledge Bases and Web Application.