Experiencing Issues with Server Host

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Here you'll find real-time and historical data on KnowledgeOwl outages and other incidents. If there are service interruptions, we will post updates here.

We use Pingdom for uptime and performance monitoring. Pingdom will automatically update this page, and alert our team, if it detects an issue.

Note: For the most accurate uptime calculations, visit our Pingdom status page: http://stats.pingdom.com/jtwdk4im0hhg

Uptime over the past 90 days. View historical uptime.
Knowledge Bases Operational
90 days ago
99.89 % uptime
Today
Web Application Operational
90 days ago
99.89 % uptime
Today
API Operational
Server Host Degraded Performance
File Storage Operational
File and Resource CDN Operational
Outgoing Email Operational
mailgun API Operational
mailgun SMTP Operational
mailgun Outbound Delivery Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 8, 2026

No incidents reported today.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026
Reports of 504 errors and slow load times
Postmortem - Read details
Apr 29, 10:26 EDT
Resolved - The fix is holding and this incident is now resolved. We'll share a post-mortem later this week. Thanks for your patience today.
Apr 27, 14:52 EDT
Monitoring - A fix has been implemented and we are monitoring the results. All systems should be back online. We will continue to monitor over the next hour before marking this as resolved, and we will share a postmortem once our review is complete.
Apr 27, 13:49 EDT
Update - Our team is actively investigating and has attempted several mitigations, none of which have resolved the issue. We'll continue posting hourly updates, or sooner if the situation changes.
Apr 27, 12:48 EDT
Update - We are still in emergency maintenance mode as we sort out the underlying issues that were causing the 504 errors. We are so sorry and are trying to get you all back online as quickly as possible. As one of our customers said, it is the Mondayest Monday.
Apr 27, 11:46 EDT
Update - All services are currently in maintenance mode. This includes knowledge bases, the application, files, and the API.
Apr 27, 10:48 EDT
Identified - We are temporarily putting KnowledgeOwl into maintenance mode in order to let the system recover. We will be bringing everything back on line as quickly as possible.
Apr 27, 10:39 EDT
Investigating - We are currently investigating reports of 504 errors and slow load times.
Apr 27, 10:22 EDT
Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

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