Thank you for your patience through yesterday’s incident. We know performance impacts to our app and your live knowledge bases are never pleasant, and we appreciate your patience and grace while we worked through things.
Here’s a brief postmortem of what happened and our steps to remediate:
An unexpected spike in traffic led to intermittent 504 errors.
To maintain core system availability, we temporarily restricted computationally heavy operations while scaling our infrastructure.
Once that was complete, we returned back to normal operations. We’ve noticed no significant spikes or errors since then.