All Systems Operational

About This Site

Here you'll find real-time and historical data on KnowledgeOwl outages and other incidents. If there are service interruptions, we will post updates here.

We use Pingdom for uptime and performance monitoring. Pingdom will automatically update this page, and alert our team, if it detects an issue.

Note: For the most accurate uptime calculations, visit our Pingdom status page: http://stats.pingdom.com/jtwdk4im0hhg

Knowledge Bases ? Operational
90 days ago
100.0 % uptime
Today
Web Application ? Operational
90 days ago
100.0 % uptime
Today
API Operational
Server Host ? Operational
File Storage ? Operational
File and Resource CDN ? Operational
Outgoing Email ? Operational
mailgun API Operational
mailgun SMTP Operational
mailgun Outbound Delivery Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 29, 2024

No incidents reported today.

Mar 28, 2024

No incidents reported.

Mar 27, 2024

No incidents reported.

Mar 26, 2024
Resolved - This incident appears to have been resolved.

We've been monitoring for the past hour and are no longer seeing errors with uploading files and images. We've confirmed with multiple customers that the issues appear to be resolved on their end as well.

We are still determining what caused the issue and we will send a postmortem with our findings and next steps.

Thanks again to everyone who reported the issue and helped us get it resolved so quickly!

Mar 26, 09:40 EDT
Monitoring - We think we've fixed the issue. We are continuing to monitor and confirming the fix with impacted customers.

For anyone that received an error while uploaded or updating a file or image, you will need to upload it again for it to work properly.

Mar 26, 08:40 EDT
Investigating - We are investigating reports of images not loading and errors with newly uploaded files. Many thanks to everyone who reported the issue and so sorry for the trouble. We're working on getting this fixed as soon as possible!
Mar 26, 08:27 EDT
Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024

No incidents reported.

Mar 21, 2024

No incidents reported.

Mar 20, 2024

No incidents reported.

Mar 19, 2024

No incidents reported.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.